CableTV FAQs

What do I need to do to receive Intelvision Cable TV services?

You can either visit our head office in Providence or our town office in Victoria and the sales staff will be happy to assist you. All you need to do is sign up for a subscription and in no time you'll be sitting back and enjoying the amazing choices of entertainment at your fingertips.

What type of decoders does Intelvision offer?

Intelvision sells High Definition Multi Media decoders with recording features.

How do I install the Decoder?

It's done for you! Once you subscribe for a cable tv package, a qualified installer will conduct the full installation for you and ensure that your system is running smoothly before leaving.

Do I need to buy a special television set to receive Cable Channels?

No. The digital decoder can be connected to any television set (black and white or colour).

How much does the Cable TV subscription cost?

The cost varies depending on the bouquet you choose. For more information about prices and channels, please click on CableTV menu.

It all looks very complicated. How will I know how to operate my new equipment?

Don't worry! Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a User's Manual with your decoder or you can call our 24hr call centre for assistance.

Can I have Cable TV, even if I live in an apartment complex?

Yes you can! You will initially have to get written authorization from the building owner and we could proceed from there.

Will Cable TV programs be censored?

No they will not be censored. However prior warning is given to the program content should parental guidance be required.

If I move house, can I reinstall the Cable TV system myself?

No, you can’t. You should engage a qualified installer by calling Intelvision customer service to do the installation for you. Self-installation is not permitted.

Can I upgrade or downgrade my package during the month on an active subscription?

Yes, you can upgrade your package during the month. However, you cannot downgrade your package during the month, only when the subscription ends.

Can I suspend my account in the middle of my subscription?

No, cable TV is a prepaid service, and therefore a suspension is not possible.