Internet FAQs


My Internet connection is slow, what is causing this?

How quickly you receive information depends on how fast the server you are connecting to is responding. For example, if is slow, the Web page will be slow for anyone connecting to it. You may receive a faster response if you use a proxy server. It is also a good idea to periodically clear the cache in your browser.

I can't see the Web page I uploaded. What can cause this?

Remember that in order to view your Web page, you must go to the URL « » where username is the first part of your email address.

Can I hook up more than one computer to my Internet connection?

Customers who subscribe to our High Speed Internet Intel data 10 and Intel data 20 can connect up to three computers on a home network. Our cable modems are automatically configured under these packages to provide IP addresses to the additional computers. All you need to do is purchase a network hub or router, the cabling, and connect all the computers and devices together. Please note that the Intelvision Customer Contact Centre does not provide support for setting up home networks.

What software and equipment will I receive when I subscribe to any of Intelvision High Speed Internet services?

When you subscribe, we will provide you with a cable modem, Ethernet cable and USB cable it is your responsibility to ensure that your computer has an Ethernet card or an USB port.

Which type of connection should I specify when playing games online?

When playing games online, specify that you are using a TCP/IP connection on the Internet.

Which username and password do I have to enter to access the servers?

The only time that users of our cable Internet service have to enter their username and password is when they need to check their account details, check their email, upload Web pages. However, most email software programs let you save these values on setup. This way you don't have to enter them every time you want to check for new mail. Your username for email is your full email address.

What types of modems does Intelvision have for purchase?

Regular cable modem (non-wireless): SR480*
Wireless Modem: SR1300*
*The above costs exclude VAT

Do I need a voice connection in order to be able to get an internet connection?

No, a voice connection is not required to get an internet connection.

What internet packages does Intelvision offer, and how much do they cost?

Intelvision offers both unlimited internet packages and capped internet packages.

How does Intelvision bill customers for the packages?

Unlimited packages are billed on the 1st of the month. Capped packages are prepaid services, and a bill at the end the 30 day validity period will only be sent if over usage charges have been incurred.

Can I suspend my internet account?

Suspension is only permitted at the end of the month, i.e. before the next billing cycle, but not before that.